> For the complete documentation index, see [llms.txt](https://help.coinpocket.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.coinpocket.io/wallet-faq/btc-wallet/my-bitcoin-has-been-transferred-out-but-the-receiver-said-did-not-receive-what-should-i-do.md).

# My bitcoin has been transferred out but the receiver said did not receive, what should I do?

If you have sent Bitcoin (BTC) or Bitcoin Cash (BCH) to someone but they say the bitcoins never arrived, please check the receiving address on our CoinPocket App to make sure the funds have been broadcast to the network and sent to the correct address.

If the recipient states that they did not receive the bitcoins, please ask them to confirm the receiving address. If you have sent to the correct address but the recipient cannot see the bitcoins in their wallet, then it is possible you have mistakenly sent BCH to a BTC address (or vice-versa).

You can query in the block chain browser, may be the queue delay is more severe. The speed is really so slow when there are more transactions.

If you have sent the wrong coin, then you will need to ask the receiving party to help recover the funds for you. If they do not know how to recover BCH/BTC, they will need to contact the support team of their wallet provider for instructions.


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